Blackboard Learn is the key online learning platform utilized at UTSA for blended and fully online courses. All enrolled students use Blackboard to access course materials, submit assignments, view grades, and more. Like any technology, you may occasionally encounter issues that require troubleshooting and support. UTSA offers various options to get help with Blackboard access, navigation, or technical problems.
UTSA Help Desk
The central source for Blackboard assistance at UTSA is the Help Desk, which can be reached:
- By Phone: 210-458-5555
- By Email: [email protected]
- Online Ticket: https://utsa.teamdynamix.com/TDClient/1940/Portal/Requests/TicketRequests/NewForm
When contacting the Help Desk with a UTSA Blackboard issue, be prepared to provide:
- Your full name
- UTSA ID number
- Details on the problem you are experiencing
- Screenshots of any error messages
Describe the issue as fully as possible to help them troubleshoot quickly. Common issues they can assist with include login problems, missing courses/content, errors when accessing materials or submitting assignments, and other technical difficulties.
UTSA Tech Café
For in-person Blackboard support, visit the UTSA Tech Café located in room 2.02.16 of the John Peace Library:
- Hours: Monday-Thursday 9am-7pm, Friday 9am-5pm, Sunday 12pm-6pm
- Walk-in assistance with logging in, navigating Blackboard, accessing content
- Public computers to access Blackboard
Students can get hands-on help from technicians at the Tech Café. This is ideal if you are having login issues or need someone to walk you through features.
Course Instructors
If your problem is specific to a certain course, also reach out directly to the instructor:
- Email them outside of Blackboard to explain the issue
- Use Blackboard’s “Send Email” tool to message within the course
- Ask during office hours for assistance accessing materials
- Ensure they know you cannot access assessments or submit assignments
Instructors control the settings and content for their own course sites. Contact them immediately if something in the course is inaccessible for you.
Accessibility Services
For students requiring accommodations:
Phone: 210-458-4157
Email: [email protected]
They can assist with obtaining accessible versions of course content or technologies if Blackboard presents barriers.
Utilizing UTSA Blackboard help resources will get you answers and resolution to any issues that arise. Don’t hesitate to reach out by phone, email, in person, or with your instructor.